Frequently Asked Questions

If you cancel your booking, the following will apply:

More than 12 weeks before check-in:
Your deposit will be retained as a cancellation fee to cover administrative costs and potential lost income.
If we are able to rebook the same dates for equal or greater value, your deposit (less a $200 administration fee) may be refunded or placed as a credit for future use (valid for 12 months from cancellation date).

Less than 12 weeks before check-in:
All payments made are non-refundable, as it is unlikely we will be able to secure a replacement booking. However, if we rebook the same dates, we will refund you an amount equal to the value recovered, less a $200 administration fee.

For further information please refer to our Booking Terms & Conditions.

Requests to amend bookings must be made in writing as soon as possible.

More than 12 weeks before check-in: we will do our best to accommodate date changes, subject to availability and any price differences.

Less than 12 weeks before check-in: changes will be treated as a cancellation, and the above cancellation terms will apply.

Changing the booked property: will be treated as a cancellation and new booking.

For further information please refer to our Terms & Conditions.

Absolutely not – our properties are for short term holiday accommodation only. Shire regulations allow holiday homes to be rented for short term holiday accommodation purposes only and not for commercial purposes or as a function venue eg: wedding, retreat or party.

Functions and gatherings are strictly not permitted and, if evidenced, may be closed down immediately and result in the security bond forfeited in full.

Our rates / tariff are based on 3 seasons – Low, Mid and High Season. Please view our Holiday/Season calendars.

You can request an early arrival or late departure however, we can only confirm 24 hours prior to arrival.

All beds are made with premium quality hire linen and we provide bath towels, hand towels, face washers and bathmats, and kitchen tea towels.

Beach/pool towels are provided at some properties, please check with our Bookings consultants. If not provided, pool towels can be hired at an additional cost.

Our properties are set up for the quiet enjoyment of family and friends and the maximum occupancy at a property must not be exceeded. You can invite visitors to drop by for a few hours however it must not be for the purposes of a party or function of any kind. Visiting friends or family members are not permitted to stay overnight.

Our staff and neighbours are vigilant, and guests will be asked to vacate a property immediately if any of these conditions are breached.

We accept Mastercard or Visa, a credit card surcharge of 1.2% applies to all transactions. Payments can be made online or over the phone.

All our properties are much-loved private homes containing personal belongings and household items. The security bond is paid by you on the acceptance that if damage were to occur during your stay, you will be accountable for the cost of repair/replacement.

The bond also covers instances where extra cleaning is required, over and above the standard cleaning time of the property, or breaching our Terms & Conditions.

The bond will be refunded to your credit card once the property has been inspected and cleaned. Please allow up to 7 days for this process to be completed. You will be notified by email once the bond has been refunded.

At most of our properties, cots and highchairs are not provided however, we can recommend a local baby hire equipment provider.

There are a few holiday homes within our portfolio that do provide infant / baby equipment, please refer to the Configurations & Features on the property listing for this information.
Please note: it may be available ‘upon request’ only.

Yes, we have a number of properties that allow dogs. Browse our Pet Friendly Collection or contact our Booking consultants for more information. Pet T&C’s apply.

We do not accept bookings from school students, school leavers or parents wishing to book accommodation for their child during Leavers Week. This includes bookings by parents / adults where there are Leavers staying with them at the property during the Leavers Week.

Herewith some comprehensive information for Leavers, including a list of accommodation providers.

Photographs and videos on the Private Properties Holiday Homes website (www.privateproperties.com.au) and social media channels are owned by Private Properties Australia Pty Ltd.

Reproduction of these images and video is not permitted by an individual nor any platform /channel without prior written consent from Private Properties management. Requests for permission should be emailed to marketing@privateproperties.com.au