Updated December 2020

Cancellation due to Coronavirus:

We are offering guests a postponement of their booking without penalty to another time/and or property, this must be reserved within 12 months of the original booking. Your deposit will be held as a credit for the new booking.

Cancellation (Standard)

Once your booking has been confirmed and receipted by PPA, any payments are non-refundable. However, if the booking is cancelled and we are able to re-book the property for your dates, we will refund your payment/s less a $200 cancellation fee.

The Booking Agent, PPA, recommends that the Guest takes out comprehensive holiday cancellation and protection insurance with a reputable insurance company to cater for any unforeseen circumstances which may arise including accident, ill health or any other matters beyond the Guest’s reasonable control.

The Booking Agent, PPA, recommends that the Guest takes out comprehensive holiday cancellation and protection insurance with a reputable insurance company to cater for any unforeseen circumstances which may arise including accident, ill health or any other matters beyond the Guest’s reasonable control.

For further information please refer to our Booking Terms & Conditions.

Absolutely not – our properties are for holiday accommodation only.  Shire regulations allow holiday homes to be rented for accommodation purposes only and not as a function venue e.g. for a wedding or party. Functions and gatherings of any kind are not permitted and, if evidenced, will be closed down immediately and your security bond forfeited in full.

Our rates are based on a seasonal minimum night tariff.
Low and Mid-season rates = minimum 3 night tariff.
High-Season = minimum 7 night tariff.
WA School Holidays in Mid Season = minimum 5 night tariff.
See next FAQ for more details.

Mid-Season WA School Holidays (April, July, September /October) = 5 night minimum tariff applies.
Applicable to all properties within the Margaret River and Great Southern regions.
A 3-night minimum tariff applies to our other regions including: Toodyay, Swan Valley, Peppermint Grove Beach, Mandurah, and Dawesville.

High-Season WA School Holiday (December / January) = 7 night minimum tariff applies.
Applicable to all properties.

Our rates / tariff are based on 3 seasons – low, medium (mid) and high. Please view our seasonal calendar here.

All beds will be made up in advance of your arrival with premium quality hire linen.  The bathrooms will have bath towels, hand towels, face washers and bath mats, and the kitchen will have tea towels.

Beach/pool towels are not provided (unless stated otherwise in the property configurations & features) however can be arranged at an additional cost.

We try to accommodate requests for early check-in/late check-out however they are subject to availability and fees may apply. Early check-in /late departures can only be guaranteed 1-2 days prior to arrival/departure. Early requests do not guarantee early access/late checkout unless a full day’s rate is paid.

A standard post-departure clean is included with every booking.

Guests simply need to leave the property in a clean and tidy condition by adhering to the following conditions:

• Emptying all inside bins and taking all refuse to outside bins. Please use the bin bags provided.
• Removing all foodstuffs from the fridge and freezer and ensuring the fridge is wiped out and left clean.
• Wiping food and grease from all kitchen surfaces (including the griller & BBQ).
• Washing and putting away all dishes.
• Returning all items and furniture belonging to the property to their original positions and leaving the property neat and tidy.
• BBQ cleaned.

If you wish to have our cleaners take care of these matters, please let us know in advance and we can happily organise for you (additional charges will apply).

Our properties are set up for the quiet enjoyment of family and friends and the maximum occupancy at a property must not be exceeded. You can invite visitors to drop by for a few hours however it must not be for the purposes of a party or function of any kind. Visiting friends or family members are not permitted to stay overnight.

Our staff and neighbours are vigilant, and guests will be asked to vacate a property immediately if any of these conditions are breached.

All our holiday houses are much-loved private homes containing personal belongings and household items that we need to protect. The security bond is paid by you on the acceptance that if damage were to occur during your stay, you would be accountable for the cost of repair.  Please notify your property manager of any breakages or damage as soon as possible, so repairs can be arranged in time for the next guest.

The bond also covers instances where extra cleaning is required, over and above the standard cleaning time of the property, or breaching our Terms and Conditions. For example: using the property as a venue for a function, wedding or party, excess noise etc.

The bond will be refunded to your nominated bank account or credit card depending on the method of payment you chose once the property has been inspected and cleaned. Please allow up to 7 days for this process to be completed. You will be notified by email once the bond has been refunded.

No. Your booking agreement is with the original holiday house and a change from one property to another would mean a cancellation of the original booking, and would therefore invoke the Cancellation Policy.

Yes, we have a number of properties that allow pets. You can view our Pet Friendly Collection here or contact our booking consultants for more information.

Our pet friendly properties do have Pet Terms and Conditions which are outlined in our Bookings Terms & Conditions.

No, sorry, we do not accept bookings from school students, school leavers or parents wishing to book accommodation for their child over Leavers.

Please visit the local City of Busselton website for comprehensive Leavers information and a list of accommodation providers.

Unfortunately, we do not allow property inspections.