Frequently Asked Questions

If you’ve got a question that’s not answered below, please contact us. We’d be happy to hear from you.

Can I cancel my booking?

If your booking is arriving within the next two (2) months – your payment is non-refundable.

If your booking is arriving more than two (2) months in advance – we will refund your payments less a $200 cancellation fee OR your payments can be placed in credit for a future booking with no cancellation fee applied.

For further information please refer to our Booking Terms & Conditions.

Can I amend my booking once the deposit is paid?

Amendments to bookings arriving more than two (2) months in advance – changes to arrival dates and/or properties are permitted.

Amendments to bookings arriving within the next two (2) months – are deemed as a cancellation and the above terms will apply.

Amendments include a swap/transfer to another property.

For further information please refer to our Terms & Conditions.


Can we hold an event/function/retreat/party/gathering at the property?

Absolutely not – our properties are for holiday accommodation only. Shire regulations allow holiday homes to be rented for short term holiday accommodation purposes only and not for commercial purposes or as a function venue eg: wedding, retreat or party.

Functions and gatherings are strictly not permitted and, if evidenced, may be closed down immediately and result in the security bond forfeited in full.

When do your seasonal rates / tariff change?

Our rates / tariff are based on 2 seasons – Peak and Off Peak. Please view our Holiday/Season calendars.

What are the arrival and departure times?

Arrival time is from 3pm and departure time is strictly by 10:30am – unless otherwise pre-arranged.

Can I have an early check in or late departure?

You can request an early arrival or late departure however, we can only confirm 24 hours prior to arrival.

Do I need to bring any linen or towels?

All beds are made with premium quality hire linen and we provide bath towels, hand towels, face washers and bathmats, and kitchen tea towels.

Beach/pool towels are provided at some properties, please check with our Bookings consultants. If not provided, pool towels can be hired at an additional cost.

How do I find out the address and access the property?

We will send you an Arrival Information email seven days prior to your arrival. This will contain the property address and contact details for the property manager, who will look after you during your stay.

Keys will be available at the property upon arrival in a lockbox.

Can I invite friends to visit me at the house?

Our properties are set up for the quiet enjoyment of family and friends and the maximum occupancy at a property must not be exceeded. You can invite visitors to drop by for a few hours however it must not be for the purposes of a party or function of any kind. Visiting friends or family members are not permitted to stay overnight.

Our staff and neighbours are vigilant, and guests will be asked to vacate a property immediately if any of these conditions are breached.

What are my payment options?

We accept Mastercard or Visa, a credit card surcharge of 1.2% applies to all transactions. Payments can be made online or over the phone.


What is a refundable security bond?

All our properties are much-loved private homes containing personal belongings and household items. The security bond is paid by you on the acceptance that if damage were to occur during your stay, you will be accountable for the cost of repair/replacement.

The bond also covers instances where extra cleaning is required, over and above the standard cleaning time of the property, or breaching our Terms & Conditions.

The bond will be refunded to your credit card once the property has been inspected and cleaned. Please allow up to 7 days for this process to be completed. You will be notified by email once the bond has been refunded.

Do you have any properties that accept dogs?

Yes, we have a number of properties that allow dogs. Browse our Pet Friendly Collection or contact our Booking consultants for more information. Pet T&C’s apply.


Can I book one of your houses for Leavers?

We do not accept bookings from school students, school leavers or parents wishing to book accommodation for their child during Leavers Week. This includes bookings by parents / adults where there are Leavers staying with them at the property during the Leavers Week.

Herewith some comprehensive information for Leavers, including a list of accommodation providers.

Can we use images and videos from your website?

Photographs and videos on the Private Properties Holiday Homes website ( and social media channels are owned by Private Properties Australia Pty Ltd.

Reproduction of these images and video is not permitted by an individual nor any platform /channel without prior written consent from Private Properties management. Requests for permission should be emailed to